Privacy policy

 

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you share with us when you visit or make a purchase from our website.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

• Full name

• Mobile number and WhatsApp number

• Email address

• Shipping and billing address

• Order and transaction details

Payment information is processed securely through trusted third-party payment gateways. We do not store your card, UPI, or banking details on our servers.

2. How We Use Your Information

We use your information only for legitimate business purposes, including:

• Processing and confirming your orders

• Contacting you via WhatsApp or phone call for order confirmation

• Shipping and delivering products

• Providing customer support and service updates

• Sending important order-related communication

• Your information is never used for misleading or unauthorized purposes.

3. Sharing of Information

Your personal information is shared only when necessary and limited to:

• Courier and logistics partners for delivery

• Payment gateway providers for secure payment processing

• Legal or government authorities, if required by law

• We do not sell, rent, or trade your personal information to third parties.

4. Data Protection & Security

We follow appropriate technical and organizational measures to protect your personal information from:

• Unauthorized access

• Misuse or alteration

• Disclosure or loss

Access to customer data is strictly limited to authorized personnel only.

5. Cookies & Website Data

Our website may use cookies to:

• Improve website functionality

• Enhance user experience

• Understand website traffic and performance

You may disable cookies through your browser settings if you prefer.

6. User Consent

By using our website and placing an order, you consent to the collection and use of your information as outlined in this Privacy Policy.

7. Policy Updates

We may update this Privacy Policy from time to time to reflect business, legal, or operational changes.
Any updates will be posted on this page.

📞 Contact Information

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:

• Business Name: LUMA

• Country: India

• WhatsApp: +91 9632251130

• Email: thelumaonline@gmail.com

Customer Support Hours:
Monday to Saturday — 10:00 AM to 7:00 PM (IST)

Last Updated: 02 January 2026